Help

Self-serve first: docs, status, and request traces. Humans escalate by plan and workspace health.

Find in docs

OverviewQuick start
Create your first API keyQuick start
Make a requestQuick start
SDKsQuick start
CLIQuick start
Framework guidesQuick start

Full index: /docs · Integration doctor

Look up a request

Paste a gateway request_idfrom an error body or CSV export. You'll land on the usage trace (sign-in required).

Enter an id to continue

System status

Live uptime and incidents: relixr.com/status

Support expectations

Plan	Channel	Target	Notes
Free	Discord + best-effort tickets	Best effort	Community answers first. Include a request id when opening a ticket.
Pro	Email	1 business day	Weekdays. At-risk or high-spend workspaces are prioritized.
Team	Priority email	Same business day	Shared workspace context and diagnostics attached automatically when signed in.
Enterprise	Contracted support	Per MSA	Named contacts and uptime commitments live in your agreement.

Free-tier community: Discord · Community hub · Roadmap. High-spend or degraded workspaces may be boosted regardless of plan. Office hours: see Community.

Contact support